Bulk Email - Mass Emailing Subscribers

Bulk Emailing provides a way for you to notify your subscribers of relevant information you need to communicate all at once. It is intended to deliver important information about system outages, plan/product changes, payment method updates, or other items that your affected users would need to know about.

Recipients may not opt out of this email, so this service should be used with great care. This type of email is typically reserved for announcing service-affecting events, such as outages, plan changes, etc. You should clearly identify yourself in the body so the recipients understand the context - otherwise, you may get flagged as spam or confuse your customers.

How to Send Bulk Email

Go to Billing > Subscriptions from the side menu.
(Optional) Use the filter or search to narrow down the subscriptions. Applied filters will be listed above. Find more information on filtering here.
Select the subscriptions that need to be emailed, using the check box to the left on their name.

(Optional) The top check box can be used to select all within a filtered or non-filtered page. The "Select All Subscriptions" option (once revealed) can be used to do the same.
Once the desired subscriptions have been selected, use the Bulk Email link from the subscription selector menu.

A new window should appear asking which type of email needs to be sent.

Request Payment Method Update Email

Once selecting this email, a new window should appear. This window will relay how many customers this email will go out to, the bounce-back email location within email insights, and the preview of the email about to be sent. This email is meant to send out the link in which to the billing portal where customer updates their billing method. There is also a link to edit the email in the email settings.

Please review this email carefully, once sent it can not be recalled.

Once ready, select the "Send email to Subscribers" button.

Send Custom Email

Once selecting this email, a new window should appear. This window will relay how many customers this email will go out to, and the bounce-back email location within email insights.

To the right, there are several fields that will need to be filled in before being sent:

Sender Name: This will be the displayed name that the email will be from when sent.
Sender Email: This will be the displayed email address that the email will be from when sent.
Subject: The subject of the email being sent.
Body: The message being sent to the customers.

There is also an option to send a copy of the email back to your email if selected.

Please review this email carefully, once sent it can not be recalled.

Once ready, select the "Send email to Subscribers" button.

Caveats

This email will not be stored in the email archives of your subscribers. In addition, it will not be saved in your Advanced Billing site in any way. Please retain a copy of the email sent in your business records.

The “Sender Email” field only supports an email address and no other text, i.e. email@example.com
This service is only available to paid accounts.
HTML/Markdown is not accepted in the body of the email sent to your subscribers.
The usage of Mass Communication Emails does not support the usage of email variables from our Email Templates.
If you are on the free developer plan this will not be accessible until you upgrade your account.
Do not use this as an email list. Subscribers can’t opt-out of these emails so they should be used only for important information you need to get to your subscribed base.
Be sure to provide proper context. Advanced Billing doesn’t add any information to the email beyond what you enter so it needs to be clear from the body of the email what service is affected and why it is important to them.

API Considerations

Outbound emails to subscribers are not available through the API at this time.