Maxio will periodically need to communicate with the account holder or users that there is an upcoming change to the application, billing issue or another type of event. Pay close attention to the notifications tab at the top of the dashboard for new alerts or messages.
- If you subscribe via web you will see a purple beacon in the header when a new message arrives.
- If you subscribe via email we will send a copy to your email address.
If you have any unread messages, they will be displayed here. Click anywhere on the message to reveal the full message and any additional details.
Example of a notification of a disabled webhook:
Choose how you wish to be alerted to new notifications from Advanced Billing. Even without a subscription, all of our messages to you will display on your Notifications tab.
- Select Preferences from the Notifications page
- Configure the setting preferences as desired
Please keep in mind that a web notification will appear in app, as a dot next to the notifications bell-icon. An email notification will be delivered to the email used to access your account.
Urgent Billing Issues
There’s a few scenarios in which Maxio will contact you regarding billing issues with your account.
If a subscription has encountered a processing error, Maxio will reach out to you to let you know that there is a problem with a particular subscription. In this case, you are more than welcome to reach out to our support team to help guide you through the process of verifying if a transaction processed. A sample message that you may receive will appear as:
When we are unable to determine whether a transaction was processed as expected, the subscription state is changed to Pending Renewal.
Additionally, if you are an Authorize.Net user, Maxio will notify you when we disable payment profiles for certain cards. For more information on disabled payment methods, please see our Authorize.Net article.
Unfortunately, “billing issues” doesn’t refer to outstanding billing issues on your account. In this scenario, the owner and accounting email (if specified) will be contacted as part of our dunning process to attempt to collect an outstanding payment.
Should the need arise to alert our merchants of any platform-related issues, we’ll broadcast an email to our clientele. To subscribe to our status updates, please view our status page here. Subscribe to updates to stay in touch.
If your Advanced Billing account contains a configuration that is flagged by our system, we’ll contact you to report the issue. A prime example of a configuration issue is a disabled endpoint.
After an export is complete, Advanced Billing will notify you accordingly. Please visit the “Downloads” page to retrieve your exports.