Our NetSuite integration will allow you to connect your Chargify account directly to your NetSuite account to seamlessly sync your customers and the transactional data associated with them.

How it Works

Our Chargify/NetSuite integration is a one-way integration with Chargify being the source of truth. Because of this it is recommended, with the exception of marking sales orders as fulfilled, that NetSuite records created by the integration not be edited or deleted from within NetSuite.

How records in Chargify relate to records in NetSuite

We currently support two workflows for syncing invoices — one for invoices with inventory items and another for invoices with non-inventory items.


When you create an invoice containing inventory items in Chargify, a sales order will be created in NetSuite. Once you mark the sales order as fulfilled (shipped) in NetSuite, an invoice will be created and finally a customer payment when the invoice has been paid. If Chargify collects a payment before the sales order is fulfilled, a customer deposit will be created instead.

Sync mapping for inventory

When you create an invoice containing no inventory items in Chargify, a sales order is created in NetSuite which will create the associated invoice. When a payment is collected in Chargify, we’ll create a customer payment applied to the invoice in NetSuite.


Sync mapping for non-inventory


Chargify does not attempt to integrate directly with NetSuite tax fields because of potential differences in Chargify’s tax engine and NetSuite’s tax engine.


Our integration represents tax amounts collected in Chargify as an additional line item on invoices in NetSuite. In addition, Chargify will include the tax amount charged per product/component on each associated line-item via a custom field. This is important to make note of this because you won’t see tax amounts in NetSuite’s designated invoice header-level tax field or line-item level tax fields.

During the integration setup, you’ll be asked to specify which NetSuite item you’d like Chargify to use to represent tax on invoices. It is recommended that you create a non-inventory item in NetSuite for tax amounts specific to this integration. We will mention this again in the Integration Prerequisites section.

Tax line items


During integration setup, Chargify will create a discount item in NetSuite labeled “Chargify Discount” which will be non-posting. This discount item will be used to discount individual lines. Each line will have a discount below it that will apply the appropriate discount to the line above. Please note that all discounts in Chargify will be assigned to the "Chargify Discount" item created in NetSuite. The ability to associate Chargify discounts to different NetSuite Items is not available in the integration. 

Discount line items


During integration setup, similar to discounts, Chargify will create a custom payment method in NetSuite labeled “Chargify Payment”. This payment method will be used when syncing Chargify payments to NetSuite customer payment records.

Payment methods

Custom Fields

We use custom fields in NetSuite to store Chargify record metadata for reference purposes. Below is a list of custom fields created and populated by the integration.

NetSuite Record Name Description
Customer Chargify Customer ID Contains the customer’s Chargify ID.
Customer Chargify Subdomain Contains the Chargify customer’s site subdomain.
Line Item Chargify Line Item Tax Contains the line item’s tax amount charged in Chargify.
Sales Order Chargify Subdomain Contains the Chargify site’s subdomain.
Sales Order Chargify Invoice Number Contains the Chargify invoice UID.

Integration Prerequisites

There are a few checklist items that you’ll need to have completed before enabling our NetSuite integration.

  1. Enable SuiteTalk Web Services

    Navigate to Setup -> Company -> Enable Features -> SuiteCloud and check the SuiteTalk (Web Services) box.

  2. Create an Item for Tax

    Navigate to Lists -> Accounting -> Items -> New. As mentioned in the Taxes section, it’s advised to create an non-inventory item designated for representing tax amounts on sales order and invoices.

How to Enable the Integration

Navigate to the ‘Integrations’ tab in your Chargify account and click the ‘NetSuite’ tab in the sidebar menu. Click ‘Enable NetSuite Integration’.

Enable the integration in Chargify

Step 1 - Credentials

The first step of the NetSuite integration setup is to provide your NetSuite API credentials. This will allow Chargify to communicate with your NetSuite account. The goal of this section will be to obtain the following five credentials:

  • NetSuite Account ID
  • Consumer Key
  • Consumer Secret
  • Token ID
  • Token Secret

As a heads-up, this process is a bit lengthy. We recommend opening a notepad to copy and paste your keys as you obtain them. After the five credentials have been gathered, you can enter them in Chargify.

Note: The following steps must be performed in NetSuite by a user with an administrator or “full access” role. To begin, log in to NetSuite.

Locate NetSuite Account Number

  • Navigate to your Company Information page. From the navigation menu, select Setup -> Company -> Company Information.
Location of NetSuite Company Information link

  • Once on your company information page, you will see an ACCOUNT ID label, as shown below. This is your NetSuite account ID.
Location of NetSuite account ID


Create Integration Record

Next, we’ll create an integration record to identify the Chargify application in NetSuite’s system.

Navigate to Setup -> Integration -> Manage Integrations -> New.

Location of NetSuite manage integrations link

On the New Integration form:

  • Fill in the Name field with “Chargify”
  • Make sure “Enabled” is selected in the State dropdown menu
  • Click Save

After the integration record has been saved, NetSuite will display a CONSUMER KEY and CONSUMER SECRET, as shown below. Copy and paste your key and secret to a notepad as NetSuite will not display these values again.

Copy and save your consumer key and secret key from NetSuite


Enable Token Based Authentication

  • Navigate to Setup -> Company -> Enable Features -> SuiteCloud
NetSuite Enable Features menu

NetSuite SuiteCloud tab menu

  • Under the Manage Authentication section, check the TOKEN-BASED AUTHENTICATION checkbox and click Save.


Create a Token Role

Next, we need to create a role. This role will hold the permissions required by Chargify for the integration.

Navigate to Setup -> Users/Roles -> Manage Roles -> New.

NetSuite Manage Roles link

Populate the Name field with “Chargify Token Role”.

Then, under Permissions, add the following permissions for each section:


Permission Level
Access Payment Audit Log View
Item Fulfillment View
Credit Memo Full
Customer Deposit Full
Customer Payment Full
Customer Refund Full
Find Transaction Full
Fulfill Orders Full
Invoice Full
Invoice Approval Full
Invoice Sales Order Full
Sales Order Full
Sales Order Approval Full
Role Transactions permissions in NetSuite



Permission Level
Accounts View
Companies View
Income Registers View
Mass Updates View
Tasks View
Tax Records View
Tax Schedules View
Units View
Currency View
Subsidiaries View
Departments View
Customers Full
Items Full
Locations Full
Role Lists permissions in NetSuite



Permission Level
Other Lists View
Set Up Company View
Access Token Management Full
Accounting Lists Full
Accounting Management Full
Company Information Full
Custom Body Fields Full
Custom Column Fields Full
Custom Entity Fields Full
Custom Transaction Fields Full
Log in using Access Tokens Full
User Access Token Full
Web Services Full
Role Setup permissions in NetSuite

If your configuration supports Subsidiaries, please select one to which this token belongs.


NetSuite Manage Role - Subsidiary Settings

Assign Chargify Token Role

  • Navigate to Lists -> Employees -> Employees.
Employees link in NetSuite

  • Then, locate your employee record and click “Edit”.

  • Under the Access section, assign the role that you created in the previous step, as shown below. Save your changes.

Employee Access tab

Assign Chargify token role


Create your Access Token

  • Navigate to Setup -> Users/Roles -> Access Tokens -> New.
New Access Token link in NetSuite

  • Select “Chargify” in the APPLICATION NAME menu.
  • In the USER menu, select the user that you modified in the previous step.
  • Select “Chargify Token Role” in the ROLE menu.
  • Click Save
Access token

Once the Access Token has been saved, NetSuite will display a TOKEN ID and TOKEN SECRET, as shown below. Similar to the consumer key and secret, copy and paste these values to a notepad as NetSuite will only show them once.

Copy and paste these values to a notepad as NetSuite will only show them once


Enter NetSuite API Credentials in Chargify

You’ve made it to the final authorization step! Now, you’ll enter your NetSuite Account ID, Consumer token and secret, and your Token ID and secret in Chargify. When the form is submitted, Chargify will validate we can connect successfully to your NetSuite account.

Enter NetSuite API Credentials in Chargify


Step 2 - Mapping Chargify Products & NetSuite Items

On this step, you’ll specify which NetSuite Item should be used for taxes. Then, you’ll map your Chargify product catalog to NetSuite Items.

Below is a list of supported NetSuite Item types:

  • Inventory
  • Non-inventory
  • Service
  • Assembly
  • Kit

If you use an Item type not shown in this list, please let us know.

Chargify Product Catalog Mapping


Step 3 - Invoice Sync Settings

This step allows you to configure invoice sync settings. This includes:

  • A setting to control whether or not zero-dollar invoice should sync to NetSuite. The purpose of this setting is to support an option to ignore zero-dollar invoices for trials and free services. Note: when enabled, fully-discounted invoices will still sync to NetSuite.
  • A setting to sync either consolidated (parent) or segment (child) invoices for subscription groups.
  • Specifying custom Revenue Recognition fields. This setting allows you to better control how subscription revenue is handled by the Revenue Recognition report in NetSuite. If the “yes” option is chosen, dropdowns will appear to pick a start and end date field.
Configure invoice syncing


Step 4 - General Sync Settings

This last step allows you to configure several general sync settings.

Customer Sync

Customers in Chargify can be matched to NetSuite Customers by either:

  1. Email Address
  2. NetSuite Customer External ID.

When matching customers during invoice sync, we use a find-or-create approach. For example, if the customer cannot first be found email address in NetSuite, we’ll create a NetSuite customer. For NetSuite customers created by the integration, we’ll store the customer’s Chargify ID and site subdomain on the NetSuite record via custom fields. In addition, whether or not our Chargify integration has created the customer, we will store the Chargify Customer ID in the NetSuite Customer external ID field.

Note: The find-or-create process only applies for the first time that a Customer is synced to NetSuite. Once a NetSuite Customer mapping is established, our integration will rely on the established link between Chargify ID and NetSuite internal ID for all future sync updates. This means Customer email addresses can change without causing duplicate records in NetSuite. Additionally, deleting or merging customers in NetSuite will impact the established mapping, which will require the mapping to be updated. In this case, please contact Chargify Support for assistance. 

Payment Instruments

This setting requires you to indicate if the Payment Instruments feature is enabled in NetSuite. Payment Instruments deprecate the use of Payment Method in NetSuite so, when enabled, Chargify will exclude payment method when creating Customer Payments, Customer Deposits, and Customer Refunds in NetSuite.

Refund Accounts

These settings allow you to specify an Account (required) and Accounts Receivable Account (optional) for Customer Refunds.

Sales Order Custom Form

Select the custom form that you would like the integration to use when creating Sales Orders in NetSuite. We recommend creating a custom form specifically for your integration to minimize future errors. One example would be adding new mandatory fields in the form that do not exist in Chargify. 

Sync Start Date

This setting also allows you to either sync all transactions starting as of integration setup or from a prior date you can define. 

Department and Subsidiary

The final two options allow for customization of NetSuite sales orders and invoices by including a Department and/or Subsidiary. Choosing “Yes” for either option will populate dropdowns from your NetSuite account to select the value you wish to use.

Sync settings in Chargify


Error Handling

  • Anytime an error occurs while the integration is enabled, Chargify will display in-app notification. After issues have been addressed, you’ll be able to retry sync, at which point, failed sync tasks will be retried.
  • Sync is performed for each Chargify invoice independently, but in a predefined sync flow. If any of the steps fail, processing will end for the invoice. For example, if creating invoice in NetSuite fails, payment will not be applied until the problem is resolved.
In-app NetSuite integration error notification

Clicking View Error Logs or navigating to Config -> Integrations -> NetSuite -> View Error Logs will take you to the list of unresolved errors.

NetSuite integration error logs view

After resolving an issue you can manually trigger sync by clicking Sync Now. The integration is scheduled to sync every two hours but you are able to sync as needed using the Sync Now feature. 

NetSuite integration error logs view


NetSuite Error Troubleshooting

ExceptionPlease enter value(s) for: Department

Cause: Your NetSuite configuration requires that department code needs to be sent while creating a transaction.

Solution: Navigate to Config -> Integrations -> NetSuite and enable

“Do you want to include Department in your NetSuite sales orders and invoices?”

Option in NetSuite integration and select desired Department.

NetSuite integration department code select

ExceptionInsert Transaction failed: no valid open tax period for date x/xx/xxxx. Please visit Setup->Manage Tax Periods to setup a new tax period.

Cause: The Tax Period is a required when creating a transaction.


Create Tax Periods that will correspond to the Transaction Date used on the Transaction.

Navigate in NetSuite to Setup -> Accounting -> Manage Tax Periods

Manage Accounting Periods in NetSuite

Exception: No sync flow defined for invoice ID: XX

Cause: We could not select a proper sync flow for the Chargify Invoice

Solution: Please contact Chargify Support

Exception: Your search contains a reference to join for which you do not have a permission: XXX

Cause: Missing permissions

Solution: Please check permissions assigned to the token role

Exception: Invalid subsidiary reference key XXX

Cause: Subsidiary is inactive or token cannot access the Subsidiary


Navigate to Setup -> Users/Roles -> Manage Roles

NetSuite Manage Roles

Select your Chargify Token Role. Make sure the role has access to the desired subsidiary and ALLOW CROSS-SUBSIDIARY RECORD VIEWING is checked.

NetSuite Manage Role - Subsidiary Settings

Exception: Invalid entity reference key XXX

Cause: Customer created by integration has been marked as inactive or can’t be accessed from current Subsidiary


1) Set customer as active.

Navigate to Lists -> Relationships -> Customers -> Search

NetSuite Search Customer

Select Use Advanced Search

NetSuite Search Customer - Advanced Search

Under Standard tab, search for Internal ID (Number). A modal will appear once you select filter field.

NetSuite Search Customer - Filter field

NetSuite Search Customer - Internal ID modal

Please enter reference key from the error message.

Submit the form. When NetSuite displays the customer, navigate to System Information tab and uncheck Inactive

NetSuite Search Customer - Enter reference key

Save the customer and try re-syncing.

2) Enable multi-subsidiary customers

If you have a multi-subsidiary NetSuite configuration, you may encounter an issue where the customer was already created but in different subsidiary. In this case, you’ll need to enable ‘multi-subsidiary customers’ feature in NetSuite configuration.

Navigate to Setup -> Company -> Enable Features

NetSuite Enable Features

Scroll down to ERP General section and check MULTI SUBSIDIARY CUSTOMER checkbox.

NetSuite Enable Features

Save and try re-syncing.

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