Churn Reason Codes allow you to define a set of reasons for tracking why a subscription was canceled. These codes can be displayed in the application, Billing Portal, or added as an additional parameter via the API when cancelling a subscription.
The codes can be sorted to adjust the order in which they’re displayed in the application.
Create churn reason codes for cancellations
Churn Reason Code Documentation
Please check out our full documentation in subscriptions cancellation: