Dunning FAQ

What happens if a customer is in dunning and they update their card?

The customer should be charged immediately.

How can I tell if a customer canceled or if their account was canceled due to dunning?

The cancellation_message for customers who are canceled for non-payment is “Canceled after failed automatic dunning process expired.”

It is also worth noting that customers who are canceled after dunning may have a valid card that simply didn’t have sufficient funds/credit to process the payment.

What happens when a subscription’s current billing cycle ends while they’re still in dunning?

The subscription will still attempt to renew, even if a dunning step isn’t defined on the day that the billing cycle ends.

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