My Account FAQ

I’m locked out of my account. Help!

If you have attempted to log into your Chargify merchant account incorrectly 5 consecutive times, we will automatically lock your account for 15 minutes. Instead of repeatedly guessing at your password, we suggest using the password reset link to generate a new password for your account.

In the event you’ve locked yourself out of your account, you must wait out the lock-out period. We understand it can be frustrating, but it is intended to protect your merchant account from unauthorized access.

Where do I update my merchant account details?

If your organization requires one of the following updates:

  • Email address for Chargify subscription statements
  • Mailing address on file for Chargify subscription
  • Account owner

Chargify requires that you contact to update merchant account details. There is not an option in the user interface or via API to update any of these details. This is intentional, as Chargify strives to protect the merchant account from unauthorized updates. If you are contacting us from an email address of an administrator or an owner on the account, we will grant you permission to make updates on the Chargify subscription.

Can I change my credit card information after I sign up?

Yes, you may update your billing information online via the Chargify application. Click on “Chargify Subscription” from your dashboard.

Can I cancel at anytime?

Yes. Chargify is a month-to-month service that you may cancel at any time. There are no commitments and no long-term contracts.

How do I delete my account?

  • Select the gear in the upper right hand corner of your Dashboard.
  • Select Billing & Plans
  • Select Delete My Account

Your Chargify subscription will be canceled - you won’t be billed anymore. We will no longer bill your customers. All of your account data will be deleted (subscriptions, customers, statements, payment profile, products, etc.)

For more information, please see our section on deleting your Chargify subscription.

There is no undo for this action! If you want to keep your account data, you may instead cancel all active subscriptions and downgrade to a free Chargify plan.

How do I update my credit card for my Chargify plan?

If you wish to update the credit card on file that is billed each month for your plan, simply follow the steps below:

  • Navigate to the gear icon in the upper right hand corner of the login area.
  • Select ‘Billing & Plans’
  • On the right side of the page, you’ll see a masked card number, such as: Card: XXXX-XXXX-XXXX-5555 (08/2020)
  • Select ‘Change’ to the right of the card and fill out the entire form.
  • Select ‘Add card’ at the bottom to save.

Please note, the option to update a card is only available to owners and admins of the Chargify account.

Does each Site have its own API key?

No, Chargify now issues a unique API key for each of your sites. In the past, Chargify issued 1 API key for all of your sites. If you are an older user of Chargify, your API keys have been grandfathered in so that they will remain active.

For more information, please see our announcement regarding new API keys.

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