Temporary Outage/Degraded System Performance 11-21-2023

On November 21, 2023, the Advanced Billing system was inoperable for a period of time between 1:00 PM EST and 1:40 PM EST. When the system was brought back online and operational, background jobs were temporarily paused while our team further investigated.

During this outage, subscription processing for sites within the platform was temporarily paused, so you may see delays in subscription renewals around that time frame. Additionally, any API calls, and signups/subscription creation attempts for your sites during that time frame would have failed, and will need to be retried. More details on the incident may be referenced on our status page at the following link: https://maxio.statuspage.io/incidents/320ksmv8f0gv 

The Advanced Billing system is now fully operational, and the underlying cause has been identified and corrected with proper steps taken by our developers to ensure this does not occur again. Thank you for your patience as our developers worked to identify and resolve this matter, and our sincere apologies for any troubles this caused your team and customers.

Please do not hesitate to reach out to our Support team directly should you have any additional questions or concerns. We're here to help. 

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