Please be aware that this article covers one of the many actions available for managing your subscriptions. If you would like more information, please check out this help article: Subscription Actions Overview.
If you would like to delete a subscription, there are a few precautions to take.
- Deleting the subscription removes its revenue and transaction history from your site
- It may be more appropriate to just cancel it instead: you’ll keep the revenue and the transaction history but it won’t renew anymore
- Deleting a subscription cannot be undone. Make sure this is what you want!
How to delete a subscription
- Select Delete from the Actions menu.
- Choose what attributes you’d like to delete (See below for explanations)
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Select Delete!
- Also delete the customer (name, email, reference value, etc)
If you plan to use this customer to create new subscriptions, then uncheck this option to retain the customer. Since a single customer can have several subscriptions, we will only delete the customer if this box is checked AND they have no other subscriptions.
- Also, delete the credit card
If you plan to use this same credit card on a new subscription for this customer, then uncheck this option to retain the card. Since a single card can be attached to several subscriptions, we will only delete the card if it is not used on any other subscriptions.
Deleting the subscription